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Privacy policy


When you visit our website, you don't want potholes watching you. Let alone that you want them to make off with your personal data. That is why we do everything we can to protect your private data from unwanted guests.

Your personal data is safe from third parties

At Didess, we value your safety. Especially when money is also involved. Therefore, we have taken the necessary measures to ensure the protection of your data. To ensure your safety, we store your personal data in a secure database. Using SSL (secure server), transaction data is sent encrypted over the internet. This means it is impossible for third parties to find out the data sent. Thus, the data you enter via forms or filters will not fall into the hands of hackers and other malicious persons. Moreover, this way you can be sure that your payments are made in complete security.

Under no circumstances do we share your information with third parties for commercial purposes. Sometimes, of course, we do have to share your data with a third party. With the courier company that delivers your order, for example. In that case, we insist that they only use your data for the purpose for which they were given it. Do you suspect that one of these parties is not handling your data carefully? Feel free to inform us via our customer service department.

Of course, we need some details from you

As much as we respect your privacy, you naturally understand that we need some information from you. Only then can we make your visit as pleasant as possible, handle your orders flawlessly or make reservations as smoothly as possible. For this purpose, we use data such as your IP address, surfing and search behaviour, which we collect via cookies and Google Analytics (see below). We also use data that you enter yourself in our forms on our website. In these, the mandatory and optional fields to be filled in are always indicated. We only use this data to contact you if you give us permission to do so.

In our forms, Didess may request the following information from you:

  • your first name and surname: because it is always nicer to be addressed personally. You are not a number.
  • address: so that we can deliver your order to the correct destination
  • e-mail address and phone number: always useful to keep you informed about your order, reservation or latest news.
  • payment information, such as your credit card or bank account number: this is the only way we can complete your order securely.

We store this data so you don't have to enter it every time. Convenient, right?

You will only benefit from it

At Didess, we use data - received from you and collected ourselves - for various purposes. You can read about them below. But one thing we can already state: you will only benefit from it.

1. To provide you with newsletters

If you sign up for Didess' newsletters, we will periodically keep you informed about new products. On top of that, you will also receive interesting content. Just think of blog posts and industry news. If you no longer wish to receive news, you can unsubscribe at any time. There is a link at the top and bottom of each newsletter, which you can use to unsubscribe. Just like that.

2. To optimise customer service

Do you have any questions or complaints about Didess products or services? Feel free to call, email or chat with our customer service department. We make a note of what you tell us over the phone, and we also keep a record of the content of our chats and e-mails. This makes it all a little easier if you contact us again. In addition, we can improve our own services based on your experiences and questions.

3. To improve your online experience


When you visit our website, you hope to find what you are looking for. Preferably as quickly and user-friendly as possible. Well, that is why Didess keeps cookies. These are small text files that your computer or mobile device stores each time you visit our website. Thanks to these cookies, you do not have to enter the same information every time you contact us. They also allow us to see how you use our website (Google Analytics), which pages you visit and the route you take. In this way, we gain insight into your visitor behaviour and user experience. Such analyses allow us to make our website more user-friendly. In short, cookies make your online experience a lot more pleasant. Euh yes, and fair is fair, they benefit us too, of course. We also use them for marketing purposes. For instance, we use your behaviour to find out where it is best to place our call-to-actions.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics also uses "cookies" and thereby creates reports for us (the website operator) about your visitor behaviour. Google also uses this information to provide other services relating to website activity and internet usage. Google may also share this information with third parties if it is legally required to do so, or insofar as they process the information on Google's behalf. Google will not combine your IP address with other data in its possession. You can always refuse the use of cookies by adjusting the settings in your browser. In that case, however, you may not be able to use all the features of the website. By using this website, you consent to the processing of information by Google in the manner and for the purposes described above.

We do not keep your data longer than necessary

We keep your personal data for a period necessary for us to provide the service. Do you wish to view your data? Or do you wish us to remove your data from or change it in our system? Submit your request via email to info@didess.com. We will then take care of it immediately.

Questions about the use or security of your data?

Do you have questions about the use of your data or the security of this website? Or do you think our website does not comply with the privacy policy we describe here? Contact our customer service or address your mail to Didess with registered office at Brulens 18, 2275, Gierle, Belgium.